LiveChat is a premium 360° customer service platform that automates your work and drive your sales.
ChatBot is an intelligent virtual assistant for your websites, facebook pages, and messaging apps.
Do you know that you can simply automate your booking process and save your time?
With the help of livechat and chatbot it’s now possible. Holiday website, doctor, hotel, dentist, restaurant to cover just a few examples.
How do I streamline the booking process using ChatBot with LiveChat?
A good booking process is one that is simple and fast. Chatbots allows you to keep it that way while creating a much more personalized experience compared to online booking applications or forms.
A bot can conduct a short chat with a client and inform them about possible options. He can show the available dates with an interactive calendar, click on buttons or tabs and help the client find the option that suits him best.
If a potential customer cannot find a suitable date, the bot can encourage the user to send an e-mail to the appropriate company representative or allow him to contact a dedicated department directly.
I think it’s a great solution for businesses like holiday website, doctor, hotel, dentist, restaurant to cover just a few examples.
Designing a conversation about booking can make the process more pleasant. By suggesting additional forms of contact, you show that you care about your customers and engage them, who otherwise would not be able to complete the process after not finding a specific option. All this leads to a better brand experience and more bookings.
So let’s automate booking process using live chat (LiveChat) and ChatBot on a business website!